Frequently Asked Questions


Table of Contents
  1. How do I order?
  2. Where can I find parts not shown on the website?
  3. Why doesn't your website process all orders on-line?
  4. Who is rvandvansurplus.com?
  5. How Do We Ship?
  6. When is a part going to ship?

If you have another question, e-mail our sales department: sales@rvandvansurplus.com 


How do I order?

Surplus Online accepts orders from both wholesale customers and the general public. Orders can be made by calling our customer service department at 888-303-8586. Payment can be made via check, money order, and credit card.

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Where can I find parts not shown on the website?

We continue to add items to our website. We will notify you when a new part is available if you sign up for our email notification.

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Why doesn't your website process all orders on-line?

Some of our items do require specialized information and therefore must be ordered on the phone as to make sure you will receive the correct item.

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Who is rvandvansurplus.com?

We are a division of RV Marketing, Inc. Our offices are located in Elkhart, Indiana -- often called the "RV Capital of the World." Close proximity to parts manufacturers, converters, and RV companies gives us the chance to offer brand new parts at surplus prices.

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How Do We Ship ?

We do ship the majority of our products Fedex Ground. Some small orders as well as international orders are shipped via Priority Mail. Large items like furniture and runningboards are shipped via Common Carrier.

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When is a part going to ship?

Each item has a different lead time. If the part you ordered requires specific fabric, for example, build-time could be over two weeks. We do ship a large volume of orders so most stock items are processed and shipped in 2-3 working days The items that will have a known extended lead time will be noted on the individual pages such as furniture, carpet mats, mattresses, and more.

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updated 06/05/03

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sales@rvandvansurplus.com

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RV Marketing, Inc.

Call Us Toll-free
1-888-303-8586

A division of RV Marketing, Inc.
2016 Borneman Ave.
Elkhart, Indiana 46517